People, papers and presentations

Lydia Kavraki, the Noah Harding Professor of Computer Science and director of the Ken Kennedy Institute, is co-author of a commentary in the National Academy of Medicine on how the pandemic’s unprecedented stress on the U.S. health care system revealed its fragility and suggests how it could accelerate the advance of telehealth and digital medicine.

A Rice Business professor has received a SAGE Publishing 10-Year Impact Award, which recognizes authors of the three articles published in SAGE Journals in 2010 that have been cited the most since. “Customer Engagement Behavior: Theoretical Foundations and Research Directions” in the Journal of Service Research, co-authored by Vikas Mittal, the J. Hugh Liedtke Professor of Management, has been cited more than 1,000 times in the past decade.